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      McLaren Northern Michigan makes policy changes

      McLaren Northern Michigan implemented a policy that will require patients to pay a portion of their deductible before getting elective care as of Sunday.

      McLaren Northern Michigan implemented a policy that will require patients to pay a portion of their deductible before getting elective care as of Sunday.

      This is not a new program because for several years, McLaren Northern Michigan has been requesting the patient's financial obligation for services.

      "The healthcare industry is experiencing significant change, requiring that we change many of our policies to stay current with the environment." said Kathy Beyer, Senior Director, Revenue Cycle, Patient Financial Services and Care Management at McLaren Northern Michigan.

      The policy will not impact emergency or urgent care services, Medicare beneficiaries with secondary insurance, insured patients whose deductibles have been met, walk-in lab services, or walk-in imaging services.

      The policy will impact elective services, Medicare beneficiaries without a secondary insurance or have Medicare Advantage plan, insured patients whose deductibles have not been met, and uninsured patients.

      If impacted patients can't pay a percent of payment at the time of service, their appointment will be rescheduled. This will allow the patients to meet with Patient Financial Services to determine charity care eligibility before service or to secure the funding to proceed.

      According to Beyer, similar practices are being implemented by other health systems within the region.

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