CCE Central Dispatch launches Text to 9-1-1

CCE Central Dispatch launches Text to 9-1-1

EMMET COUNTY, Mi (WPBN/WGTU) -- Central dispatch for Charlevoix, Cheboygan and Emmet Counties launched its Text to 911 program Tuesday morning.

After years of planning and some equipment upgrades, people in those counties can simply send a text message to 911 instead of calling.

That message will pop up on a dispatcher's computer screen and the person texting will receive an immediate reply.

The dispatcher can also see a general location of where the text came from, but they still ask that you give your exact location.

Dispatchers say it is still better to call if you can, but the texting can be helpful for a lot of different situations.

“It’s actually not done for convenience for people," said Michelle Katt from CCE Central Dispatch. "It’s done mainly for our hard of hearing and speech impaired community and in instances when it’s not safe to make a voice call to 911, maybe a hostage situation or domestic situation.”

Text 911 can also be used to respond to people who call 911 by accident and hang up.

Any phone with a text or data plan can use the service.

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