Text-to-911 launched in Otsego County

(Courtesy: KOMO)

OTSEGO COUNTY, Mich. (WPBN/WGTU)-- Otsego County residents can now send a text message to 911 in an emergency.

The service launched Monday.

“Calling and speaking with a dispatcher is always the best way of reaching emergency services, but we know that is sometimes not possible, especially if there is a home invasion or physical abuse occurring,” said Jackie Haag, Dispatch Director with Michigan State Police Gaylord Regional. “This is another option and one we are pleased to be able to offer in Otsego County.”

The text-to-911 service is also intended to help people who are deaf, hard of hearing or those who have a speech disability.

When using text-to-911:

  • Send brief messages free of abbreviations or slang.
  • Be prepared to communicate your exact location and the emergency help needed.
  • Stay with your wireless device and be prepared to answer questions and follow instructions from the 9-1-1 dispatcher.

Otsego County and the Gaylord Regional Communication Center, operated by/housed at the Michigan State Police (MSP) Gaylord Regional Communication Center, worked with the Peninsula Fiber Network, LLC (PFN) to upgrade technology to implement text-to-911 services in Otsego County.

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